Official accounts and how to spot fakes
Traders Harbour will never…
Last updated 28 October 2026
As Traders Harbour grows, people will pretend to be us. That happens to anything traders trust. This page lists the only places we are, the things we will never do, and what to do if you meet a fake.
Where we really are
Websites
Only these two:
- tradersharbour.com
- app.tradersharbour.com
Anything else, however close, isn't us: extra letters, a hyphen, "harbor" without the u, or a different ending like .net, .io or .ch.
Every email we send comes from an address ending in @tradersharbour.com, including sign-in codes. We never email from Gmail, Outlook or any other free address.
Phone apps
Not released yet. Any "Traders Harbour" app in an app store today is fake. We'll list the official store links here when the apps ship.
Social accounts
| X | @tradersharbour |
|---|---|
| @thetradersharbour | |
| TikTok | @tradersharbour |
| YouTube | @tradersharbour |
We don't run Telegram, WhatsApp or Discord groups. Any "Traders Harbour" group on those apps isn't ours.
Traders Harbour will never
- DM you first about money. Not on the Harbour, not on social media, not by email.
- Ask for your password or your sign-in code. A code we email you is for you to type into the app, never to tell anyone.
- Ask you to pay a fee to unlock an account, release a withdrawal, verify you, recover lost money or claim a prize.
- Ask for your seed phrase, your private keys, or a transfer to any wallet or bank account.
- Ask you to install anything on your computer or phone so we can "help", like screen-sharing or remote-access apps.
- Sell signals, VIP groups, account management or challenge passing. We don't sell trading advice at all.
- Promise profits, returns or "guaranteed" anything.
- Move a support conversation to Telegram, WhatsApp or Discord. Support happens in the app's Feedback & bugs room or by email from @tradersharbour.com.
- Offer to get back money you've lost to a scam. Nobody honest can promise that for a fee. That's the "recovery scam", and it targets people who've already been hurt.
Worth knowing
- Nobody can sign up as our support desk. Handles containing words like support, admin, staff, official, team or tradersharbour are refused.
- Harbour Desk is our automated account. It's labelled as automated everywhere it posts, a person approves every post before it goes out, and it never messages anyone privately.
- Floors are run by educators and communities, not by us. A paid Floor shows one official payment link on its Floor page, and students request access with their payment reference. If someone claiming to be a coach asks you to pay any other way, check the Floor page and report it. Floors set their own prices and teach their own way; we don't endorse any educator's results.
- Ideas on the Harbour are opinions, never financial advice.
Found a fake? Here's what to do
Don't reply, don't click, don't pay.
Take a screenshot and copy the account's link or handle first.
Report it where it is.
On the Harbour: use Report on the message or profile. The person you report is never told who reported them, and our team reviews every report.
On X, Instagram, TikTok, YouTube and others: use the platform's own report option for impersonation. Only the platform can remove an account there.Tell us.
Email hello@tradersharbour.com with the screenshot and the link. We read every one and report the account ourselves. We can't remove accounts on other platforms, but more reports help them act faster.
If you've already lost money or shared a password
Change your passwords, contact your bank or card provider straight away, and report it to your local police. In Switzerland you can also report online fraud to the Federal Office for Cybersecurity at ncsc.admin.ch, and check FINMA's warning list of unauthorised firms at finma.ch. Elsewhere, contact your country's financial regulator. Be careful of anyone who contacts you afterwards offering to recover the money.